Fiend
Senior TF2 Admin
I figured i would share my current battle with Steam regarding a game that was on sale:
1 Message by you on Fri, 25th Jan 2013 1:07 pm
I received an email that Quantum Conundrum was on sale at 100% off. When i went to the store, it's telling me to buy it for 7.49. I would like to get the game at what i was offered via email. In addition, the game was also showing 100% of on the list of deals. I appreciate you helping me with this.
2 Message by Support Tech Cannon on Fri, 25th Jan 2013 1:51 pm
Hello,
Thank you for contacting Steam Support.
We apologize for the message you received in error.
Quantum Conundrum is on sale for 50% off this weekend:
http://store.steampowered.com/app/200010/
We understand this is an inconvenience and appreciate your understanding.
3 Message by you on Fri, 25th Jan 2013 1:54 pm
I see that it's 50% off now. However, i was offered the game for free at 2 different locations. I would appreciate Steam upholding the offer it sent to me. Had i not been paying attention, i would have spent 7.49 on the game. In addition, to show the game being 100% off in every area but the cart and switching the price at the cart could be viewed as a bait-and-switch.
I just want what i was offered.
4 Message by Support Tech Cannon on Fri, 25th Jan 2013 2:22 pm
Hello,
Unfortunately, there is no way to offer you a different price outside then advertised on our web site .
Aside from the inability to modify prices for a single purchase through Steam, there are legal issues with our third party partners that authorize the sale price during a specific time frame.
5 Message by you on Fri, 25th Jan 2013 4:11 pm
But it was advertised to me in two separate locations. One was directly into my email and the other was on the steam store page under "See all Deals."
I understand legal issues with third party partners, but there are also legal issues with bait and switch by advertising a price in multiple locations and then raising that price when it gets into the cart.
I'm not trying to give anyone a hard time or be unreasonable. An email was sent to me with this offer and it's the offer i want to accept. It also says the offer is good until January 28th.
6 Message by you on Sat, 26th Jan 2013 7:51 am
In addition, i would be happy to email the offer that i received via email from Steam regarding the game. It also includes the end-date of the offer and distinctly shows the price.
How can Steam not want to show accountability regarding this? I'm merely accepting an offer that you guys had sent to me.
7 Message by Support Tech Cannon on Sat, 26th Jan 2013 8:34 am
Hello,
Unfortunately, we will be unable to assist you further with this issue.
8 Message by you on Sat, 26th Jan 2013 8:43 am
Well, i would like to speak to someone above you that can before i contact someone on my end that will make it legal.
It's outrageous to me that a company can offer me a price and change it while i'm trying to check out. All while i have proof of the offer.
The bad press will already start via social media, steam, message boards and the like. The lack of accountability by Steam is staggering and the lack of communication or willingness to help your customers who just want what you offered them is offensive.
So i need contact information of who above you i can speak to since you're refusing to assist with anything but canned comments and copied/pasted responses.
1 Message by you on Fri, 25th Jan 2013 1:07 pm
I received an email that Quantum Conundrum was on sale at 100% off. When i went to the store, it's telling me to buy it for 7.49. I would like to get the game at what i was offered via email. In addition, the game was also showing 100% of on the list of deals. I appreciate you helping me with this.
2 Message by Support Tech Cannon on Fri, 25th Jan 2013 1:51 pm
Hello,
Thank you for contacting Steam Support.
We apologize for the message you received in error.
Quantum Conundrum is on sale for 50% off this weekend:
http://store.steampowered.com/app/200010/
We understand this is an inconvenience and appreciate your understanding.
3 Message by you on Fri, 25th Jan 2013 1:54 pm
I see that it's 50% off now. However, i was offered the game for free at 2 different locations. I would appreciate Steam upholding the offer it sent to me. Had i not been paying attention, i would have spent 7.49 on the game. In addition, to show the game being 100% off in every area but the cart and switching the price at the cart could be viewed as a bait-and-switch.
I just want what i was offered.
4 Message by Support Tech Cannon on Fri, 25th Jan 2013 2:22 pm
Hello,
Unfortunately, there is no way to offer you a different price outside then advertised on our web site .
Aside from the inability to modify prices for a single purchase through Steam, there are legal issues with our third party partners that authorize the sale price during a specific time frame.
5 Message by you on Fri, 25th Jan 2013 4:11 pm
But it was advertised to me in two separate locations. One was directly into my email and the other was on the steam store page under "See all Deals."
I understand legal issues with third party partners, but there are also legal issues with bait and switch by advertising a price in multiple locations and then raising that price when it gets into the cart.
I'm not trying to give anyone a hard time or be unreasonable. An email was sent to me with this offer and it's the offer i want to accept. It also says the offer is good until January 28th.
6 Message by you on Sat, 26th Jan 2013 7:51 am
In addition, i would be happy to email the offer that i received via email from Steam regarding the game. It also includes the end-date of the offer and distinctly shows the price.
How can Steam not want to show accountability regarding this? I'm merely accepting an offer that you guys had sent to me.
7 Message by Support Tech Cannon on Sat, 26th Jan 2013 8:34 am
Hello,
Unfortunately, we will be unable to assist you further with this issue.
8 Message by you on Sat, 26th Jan 2013 8:43 am
Well, i would like to speak to someone above you that can before i contact someone on my end that will make it legal.
It's outrageous to me that a company can offer me a price and change it while i'm trying to check out. All while i have proof of the offer.
The bad press will already start via social media, steam, message boards and the like. The lack of accountability by Steam is staggering and the lack of communication or willingness to help your customers who just want what you offered them is offensive.
So i need contact information of who above you i can speak to since you're refusing to assist with anything but canned comments and copied/pasted responses.