Start-up issues on my toshiba laptop. NEED HELP!!

[Dr. Zoidberg]

i live in lindsay ontario. should i attempt to 'last-know good configuration (advance)'? or should i get a repair disk first? my co-worker said he has a hacked on cuz i never got a windows disk for my comp.

 

[Dr. Zoidberg]

i turned off auto restart after a crash, my blue screen says
STOP: 0x000000ED (0xFFFFFA8004353CD0, 0xFFFFFFFF0000185, 0x0000000000000000, 0x0000000000000000)

 

[OG buckshot jr]

Ya, manufacturers will never give you a disk.. you're supposed to create repair disks when you first get your laptop. No worries.

Any windows 7 disk will work, regardless of hacked or not. The idea is that you boot from the disk, let it load as if you're going to install windows, but before you click "Install Windows", you'll see "Repair my computer" on the bottom left:

So ideally, this way we can get to the command prompt.

 

[OG buckshot jr]

Ok, well.... Stop error codes with "ED" usually refer to an unmountable boot volume = a fucked hard drive.

We can still try to fix this via the disk, or however...

Any reason the HDD might be loose/not connected solidly? Other than that, the HDD might, indeed, be fried...

 

[TurboTaco]

Good luck man, i always rage when my comps n laptop fuck up

 

[Dr. Zoidberg]

yes my caryying case was dropped, but it worked fine for a day or so, and then this

 

[OG buckshot jr]

If under warranty, n no cosmetic damage send it in right away. You'll lose all data, but new HDD will solve it for sure.

What it looks like, to me, is that your hard-drive is working, but intermittently. So even if you and I managed to fix this problem, it would be a temporary fix as your hard-drive would continue to degrade.

It's much better to get a new hard-drive via manufacturer. They also will not charge you because it is, indeed, a hardware fault.

 

[Dr. Zoidberg]

could my HDD be loose?

 

[Dr. Zoidberg]

ya there is a tiny bit of cosmetic dmg, not where it was dropped tho.

 

[OG buckshot jr]

Your hard-drive is usually secured with at least one screw, but it's always a possibility. If it looks like wear n tear, you're ok.

 

[Dr. Zoidberg]

there is a crack (tiny one) on the plastic grate that is the fan outtake on the left side of the laptop

 

[OG buckshot jr]

there is a crack (tiny one) on the plastic grate that is the fan outtake on the left side of the laptop

Shouldnt be an issue. If Toshiba say it is, they'll notify you and you can then make a choice based on their feedback.

 

[Dr. Zoidberg]

fuck me.... so tis is going to be a while...

 

[OG buckshot jr]

Depends... I don't know how prompt Toshiba's repair service is, but a hard-drive is a good thing to have replaced because it's always on hand, and thus won't have to be ordered in and take more time.

 

[Dr. Zoidberg]

im on the phone with toshiba and they are walking me thru a reformat. he is conviced its not my hard drive lol

 

[Dr. Zoidberg]

my safe modes wouldnt work, he says i ahve to do this before they will consider it for new HDD

 

[Dr. Zoidberg]

they determined a faulty HDD and i have to pay to have it courriered to toshiba.... but it is free except the shipping. sorry guys wont be on for 2-3 weeks =(

 

[OG buckshot jr]

they determined a faulty HDD and i have to pay to have it courriered to toshiba.... but it is free except the shipping. sorry guys wont be on for 2-3 weeks =(

Aww gay, they nailed with you shipping, still?!?!?
Faaaaaaaack. Probably still a lot cheaper than buying a new drive, and finding a way to pirate Windows (I would have mailed you one ) lol

 

[Dr. Zoidberg]

lol, well they pay for return shipping, i just gotta get it there, i think its in markham. but im off untill 9 am, my boss is kicking me out. thanx so much for you help man, much appreciated. i'll keep ya posted

 

[OG buckshot jr]

lol, well they pay for return shipping, i just gotta get it there, i think its in markham. but im off untill 9 am, my boss is kicking me out. thanx so much for you help man, much appreciated. i'll keep ya posted

My pleasure, I'm sorry to have not been of more assistance, but I'm glad we figured something out, and Toshiba is helping you.

Take care, mate!