I tried the same thing, the fuckers were relentless, I got the $35 hardware administration feel removed, but they still wanted to charge me $170 for a "free" upgrade, which what was negotiated as per my contract.
fucking. assholes.
So then, I was like, fuck it, I've been a rogers customer for the past 7 years, I'm done, my last contract has expired. The guys say, nuh-uh, you resigned in march.. I'm like boolshit I did, but apparently, when I went in to the brick and mortar to change around my services, the fucking tech asked me to sign this form, which was, guess what, a re-extension of my original contract. Oh, and he made sure not to tell me this.
fucking thieves.